Privacy Policy

1.Identification and contact information of the person responsible / co-responsible for the treatment of data.

2.General information: description of the information contained in the Privacy Policy.

3.Necessary and updated information.

4.Exercising your rights.

5.Detailed information on treatments performed by service.



8.Privacy Policy updates.

1 Identification and contact information of the person responsible / co-responsible for the treatment of data.

TEIDE REFRACTORY SOLUTIONS, S.L., from now on "TEIDE", is responsible for the processing of personal data of the company. This clause provides information on the use that TEIDE will make of your personal data. In addition, this Privacy Policy is intended to provide information on the rights that assist all users under the General Data Protection Regulations ("GDPR"). If you have any questions regarding the processing of your personal data, you can contact TEIDE on 93.844.58.80 or e-mail, indicating in the subject the reason for your inquiry. TEIDE is not obliged to have a Data Protection Delegate, but you can contact us for any questions related to the Privacy Policy, through our e-mail

2 General information: description of the information contained

in the Privacy Policy.

If you want to understand the treatment of your personal data you can request details of the information tables of each of the services offered by TEIDE by e-mailing These information tables will contain information on:

  • The purposes of the processing of your personal data, that is, the reason why TEIDE (as identified in section 5) deals with your personal data.

  • The legal bases that allow the processing of data by the Company for each of the purposes indicated.

  • The possible communication of your data to third parties, as well as the cause of such communication.

For these purposes, we inform you that we do not release your personal data to third parties unless there is a legal obligation (Public Treasury, Judges and Courts, Security Forces, etc.) or expressly indicated in the data treatment tables that we have at your disposal for your consultation. On the other hand, those responsible for the treatment of the Company (as identified in section 5), that is, service providers who, for the performance of their functions, have access to their personal data, may have access to your personal data. The providers of services that access your personal data, in general, are dedicated to the areas of agency, mutual and prevention services. In the list below, those other sectors in which the service providers of the Company (as identified in section 5) may access your personal data will be indicated. We inform you that you can request more detailed information regarding the recipients of your data by emailing at

  • The existence of potential international data transfers.

  • The term of conservation of the data that you provide us.

For these purposes, we inform you that we keep your personal data throughout the term of the contractual relationship or for a longer period if you have authorized this. Likewise, we inform you that your data will remain blocked for the attention of judicial, administrative or fiscal claims, for the timescales legally determined by each applicable regulation.

3 Required and updated information

All the fields that appear on the forms provided will be required to be completed, so that the omission of any of them could lead to the impossibility of being able to provide the requested services. You must provide truthful information. In order for the information provided to be always up-to-date and free of errors, you must inform the Company, as soon as possible, of the modifications and rectifications of your personal data that may occur, by emailing at Likewise, when you click on the "I accept" button (or equivalent) incorporated in the forms, you declare that the information and data provided in them is accurate and true.

4 Exercising your rights

We inform you that you can exercise the following rights:

  1. Right of access to your personal data to know which are being treated and the treatment operations carried out with them.

  2. Right to rectify any inaccurate personal data.

  3. Right to delete your personal data, when possible.

  4. Right to request the limitation of the processing of your personal data when the accuracy, legality or necessity of the treatment of the data is doubtful, in which case, we can keep the data for the exercise or the defence of claims.

  5. Right to object to the processing of your personal data. The Company will stop processing your data unless it has a compelling legitimate interest or for the formulation, exercise or defence of claims.

  6. Right to the portability of your data, when the legal basis is the existence of a contractual relationship or your consent.

  7. Right to revoke the consent granted to the Company.

You can exercise your rights at any time and free of charge in the following ways:

  • By emailing indicating the right you want to exercise and its identifying data.

  • Addressing a written request to the headquarters of TEIDE, Ctra. C-155 (Sabadell to Granollers), km. 11.1 08185 LLIÇA DE VALL (BARCELONA) stating the right you wish to exercise and your personal data.

  • In addition, you can cancel all commercial communications previously accepted with a written communication to the e-mail

Furthermore, we inform you that you have the right to file a claim with the Spanish Data Protection Agency if you consider that there has been an infringement of the legislation on data protection regarding the processing of your personal data.

5 Detailed information on the treatments performed

The personal data object of treatment is the following:

Contact information The totality of your data we are in possession of, obtained through our website, or by e-mail, or in international fairs are used for contractual purposes. Also, your contact information may also be used to send you information about the activities and services that TEIDE carries out.

 Bank data The bank details that you have given us to make effective the obligations derived from the commercial collaboration itself.

Fiscal data Data related to your Social Security affiliation, as well as the data necessary for compliance with Social Security and Tax regulations. The processing of your personal data is legitimized according to the following reasons: -The processing of your data is necessary for the fulfilment of the obligations emanating from the legal relationship. -Transfers to third parties and International transfers.

TEIDE may provide your personal data to public administrations (such as the Tax Agency, Social Security, the authority in the workplace), for strict compliance with the legal obligations to which TEIDE is subject by reason of its activity. Likewise, TEIDE informs you that your personal data may be transferred to service providers that TEIDE has hired to develop your ACTIVITY, in particular the following may assign or may have access to your personal data: • IT systems technicians • External fiscal managers • External Labor Offices • Account audits • Audits for other purposes • Any other Company to which TEIDE orders jobs that require your personal data, provided that there is sufficient Security guarantee for them. In any case, there are custom contracts for these assignments that guarantee the protection of your data. TEIDE makes international transfers of its data to countries that do not have regulations equivalent to European norms ("Third Countries") in which the entity has established offices-agents. The contact details of their ownership are transmitted for the sole purpose of providing access to TEIDE staff who are posted in the field and who are subject to the policies on confidentiality and data protection. For the realization of these international transfers, TEIDE applies the guarantees established in the current regulations and only performs them for the fulfilment of its mission of public interest. Under no circumstances will TEIDE assign or transfer your personal data to other companies or entities different from those indicated in this section of "International Transfers and Transfers" without your prior consent. For more information about the guarantees of your privacy you can e-mail

6 Security

The Company has implemented and maintains the security levels required by the GDPR to protect the personal data of users against accidental losses and unauthorized access, treatments or disclosures, taking into account the state of the technology, the nature of the data stored and the risks to which they are exposed. Once your data is received, the Company will use rigorous security procedures and functions to prevent any unauthorized access.

7 Confidentiality

The personal data that we may collect through the Website or through the various communications that we maintain with you will be treated with confidentiality, committing us to keep secrecy regarding them in accordance with the provisions of the applicable legislation.

8 Updating the Privacy Policy

It is possible that this Privacy Policy requires updating, for this reason it is necessary that you revise this policy periodically in order to be adequately informed about the type of information collected and its treatment. Notwithstanding the foregoing, we will inform you of any modification to this Privacy Policy that affects the processing of your personal data. The Privacy Policy was updated for the last time on June 7, 2018.